Operations Leader  ·  Healthcare & EMS
I fix the systems behind the failures.

OPERATIONAL
EXCELLENCE
DELIVERED.

A decade in EMS and healthcare operations — from field crew to Operations Supervisor to Branch Manager — built around one core belief: failure is a systems problem, not a people problem. Available for consulting engagements and strategic partnerships.

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63%
Accident Rate Reduction
$50K
Supply Chain Savings
360
Addenda Eliminated / Year
~10yr
EMS Operations Experience
Who I Am

I fix operational problems that are costing EMS agencies time, money, and liability exposure.

I spent nearly a decade at Royal Ambulance in Santa Clara County — working my way from EMT to Field Training Officer to Operations Supervisor. Along the way I led formal improvement projects using Lean and DMAIC methodology, built KPI dashboards from scratch, rewrote SOPs, redesigned training programs, and reduced a fleet accident rate by 63% over two years.

Most recently I served as Branch Manager for 24 Hour Home Care's Concord, CA location — overseeing day-to-day branch operations, caregiver staffing, client relationships, and branch performance.

I work with EMS organizations, home care agencies, and healthcare operations teams who need someone who's actually done the job — not just consulted on it from the outside.

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Consulting
Safety audits, process improvement engagements, fractional ops director, EVOC/driver training workshops. Fixed-fee and retainer options available.
Engagements & Partnerships
Open to consulting engagements, strategic partnerships, and acquisition conversations in EMS and home care operations. Domain expertise in fleet safety, incident investigation, and operational analytics.
Methodology
DMAIC · Lean · A3 · GEMBA · HFACS · Fishbone / Ishikawa · PDCA · 5 Whys. Tools: ESO, Samsara, Traumasoft, Google Forms, Looker Studio.
Selected Work

THREE PROJECTS.
REAL NUMBERS.

Case Study 01  ·  Fleet Safety
Ambulance Accident Reduction
63%
Reduced incident rate from 1.0 to 0.37 per 1,000 trips using DMAIC — exceeding a 30% target by more than double. Sustained and improved over two years.
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Case Study 02  ·  Documentation
ePCR Addenda Reduction
360
Eliminated 360 addenda per year across 36,000 trips — recovering 250+ staff hours and accelerating billing on trips previously held for 21 days.
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Case Study 03  ·  Supply Chain
Inventory Optimization
$50K
$50,000 in direct savings and 25% faster order processing during an active system transition — with zero operational disruption.
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How I Work

THE METHODOLOGY

D
Define
Scope the problem precisely. Establish baseline metrics. Build the business case before touching anything.
M
Measure
Collect data from the actual system — ESO, telematics, forms, reports. No guessing. No assumptions.
A
Analyze
GEMBA walks. Fishbone analysis. Root causes, not symptoms. Data broken into actionable patterns.
I + C
Improve + Control
Deploy targeted countermeasures. Build dashboards that hold the gains after the project ends.