A decade in EMS and healthcare operations — from field crew to Operations Supervisor to Program Manager — built around one core belief: failure is a systems problem, not a people problem. Available for consulting engagements and strategic partnerships.
I spent nearly a decade at Royal Ambulance in Santa Clara County — working my way from EMT to Field Training Officer to Operations Supervisor. Along the way I led formal improvement projects using Lean and DMAIC methodology, built KPI dashboards from scratch, rewrote SOPs, redesigned training programs, and cut a fleet accident rate ~30% in my first year — a system that kept improving to 63% over two years, even after I'd handed off the safety side.
Most recently I served as Program Manager for 24 Hour Home Care's Concord, CA location — overseeing day-to-day operations, caregiver staffing, client relationships, and branch performance.
I work with EMS organizations, home care agencies, and healthcare operations teams who need someone who's actually done the job — not just consulted on it from the outside.
43 pages covering incident investigation, provider development, hard conversations, metrics, and leadership — the methodology behind the case studies above, documented for working supervisors. Free with your email on Gumroad, or read it online at the Ops Knowledge Garden.